Have you ever experienced problems delivering products to your customers in a timely manner?
Making deliveries of goods on time and in good condition is an important factor that often determines the customers' satisfaction level with a company. It's a vital component in the quality of the overall 'service' provided and ultimately can influence the length of a relationship.
Transport is a vital economic activity for any business, because it links the company to its customers and suppliers. Unfortunately, late deliveries can be a source of irritation, so it's important to ensure the logistics are fit for purpose and well managed.
Making deliveries of goods on time and in good condition is an important factor that often determines the customers' satisfaction level with a company. It's a vital component in the quality of the overall 'service' provided and ultimately can influence the length of a relationship.
Transport is a vital economic activity for any business, because it links the company to its customers and suppliers. Unfortunately, late deliveries can be a source of irritation, so it's important to ensure the logistics are fit for purpose and well managed.
International Transport Lorry On The Road
Products may also be damaged in transit, or the wrong goods delivered, due to warehouse loading errors. These types of problems can be frustrating for customers, leading to dissatisfaction and the possibility that they give their business to a competitor.
However, despite all your best efforts, problems are sometimes unavoidable. When this happens it's vital to keep customers informed, so they can see you are making every effort to resolve the situation and are doing your best to protect their interests. Doing so, may well strengthen your relationship with your customer, rather than weaken it.
When a company consistently delivers its goods on time and in good condition, it can build confidence, which makes customers more resistant to attractive offers from competitors. Often, reliability is more important than a price cut. It may even result in your company getting more business from the customer.
Transporting goods is an activity that should be as economical as possible but without compromising quality of service. You're in business after all and certain principles always apply.
Generally, fast modes of transport are more expensive than slow. For instance, transporting goods by air can be 20 times more expensive than by sea. However, in an emergency, using a faster mode of transport can be justified if timing is crucial, as it may preserve your reputation for reliability with your customer.
From a business perspective, it's vital to carefully consider the cost of transporting goods and ways to deliver them in the most economical way, so they are delivered on time and in good condition.
Polmac (UK) Ltd utilizes experienced, insurance backed, international transport companies that specialize in transporting palleted loads of over 250kg in Europe and couriers for smaller loads for local UK deliveries.
All consignments leaving our factory are tracked to ensure our customized, wood presentation boxes are delivered safely and on time, every time!
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